QUALITY THAT REALLY IS.
The term “quality” is often misused. Sometimes to the point where there’s no real quality left at all. We believe in true quality...so much so that we have consistently been recognized as a Best of Staffing winner, an honor bestowed upon fewer than 1% of all North American staffing firms in the areas of client and job seeker satisfaction. Our recent “Best of Staffing” and “Leading Provider” designations have reinforced our dedication to superior client service.
The XCPCNL Quality Assurance Process:
STEP 1 - Client Value Assessment
- Your expectations are fully documented in our proprietary database.
- We discuss your goals and values to ensure that we deliver the best possible candidates.
- Qualified XCPCNL candidates are then provided with specific on-boarding information to ensure that they meet your expectations from day one.
- Each XCPCNL candidate must make a personal commitment to uphold our high performance standards when representing your company.
STEP 2 - Candidate Selection and Placement
- On Target – XCPCNL’s exclusive performance-based candidate selection process is used to develop specific criteria for your job requirements.
- We then use our proprietary database to identify top-performing temporary and direct hire candidates who meet or exceed your On Target profile.
STEP 3 - On-the-Job Assurance
- Arrival confirmation
- Field Associate checks in
- Four-hour performance confirmation
- Productivity evaluation
- Regular check-ins
STEP 4 - Assignment Satisfaction Analysis
- We provide all clients with an opportunity to evaluate XCPCNL through quarterly Net Promoter (NPS)* surveys. The feedback you provide allows us to continually improve and perfect our services.
- We place so much emphasis on client satisfaction that we have continually received NPS satisfaction ratings that are up to two times the industry average.